Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Your delivery will be delivered on your requested day. In the event that there is no one to accept the delivery on the first attempt, a tag will be left on the door with a message for the recipient to call and schedule a redelivery or pick up, and the purchaser will be notified. A second delivery attempt must be scheduled.

Fresh flowers cannot be left outdoors.

Any delivery over 10 miles will be contacted to ensure that someone will be available for the delivery.

In the event we are unable to reach the recipient by phone, the delivery will be attempted without redelivery option. The purchaser will be notified and given the option to pay for a second delivery attempt.

All sales are final. We do not accept returns or offer refunds.

If there are any problems with a product, notify us within 24 hours and we will do our best to rectify the situation. Your 100% satisfaction is our priority.